Quick Answer: How Long Does It Take To Become A 911 Operator?

Can 911 dispatchers get PTSD?

A new study by researchers at Northern Illinois University suggests that the on-the-job, indirect exposure to trauma puts 911 dispatchers at risk for developing symptoms of post-traumatic stress disorder (PTSD).

PTSD is an anxiety disorder that can occur after a traumatic event..

Is 911 dispatcher a stressful job?

A dispatcher’s job can be stressful, and they typically take many calls, deal with stressful situations, and must endure the pressure of responding quickly and calmly in life-threatening situations.

How fast do you need to type to be a 911 dispatcher?

30 to 45 WPMHow Fast Do You Have to Type to Be a Dispatcher? The minimum typing speed required from a 911 Dispatcher is 30 to 45 WPM (Words Per Minute). This skill, like any other skill required on the Dispatcher test, can be developed and improved through practice.

What are the daily activities of a 911 operator?

Perform emergency medical dispatch and crisis intervention services. Ask vital questions and provide pre-arrival instructions for emergency medical calls. Monitor and operate a radio console and computer equipment. Receive and respond to a variety of emergency and non-emergency services and complaints.

What do 911 operators say?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”

What do 911 operators do on a daily basis?

On a daily basis, 911 Operators record details of calls, dispatches, and messages. They question callers to determine their locations, and the nature of their problems to determine type of response needed.

Do 911 dispatchers work from home?

In Alexandria, Va., 911 dispatchers are taking calls and handling operations from their homes using FirstNet’s network, hotspots and smartphones. … For the first month, the remote workers answered non-emergency calls from home until they were sure the system worked well enough to handle 911 calls as well.

How many hours a day does a 911 dispatcher work?

Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours. They are often required to work on weekends and holidays.

How much do 911 operators make?

Emergency dispatcher salaries vary by state and the organization for which they work, but in general, the BLS reported that police, fire, and ambulance dispatchers made an average annual salary of $43,290 in 2018. As of May 2019, Payscale.com reported that the median 911 operator salary was $16.08 per hour.

What training is required to be a 911 operator?

A high school diploma and computer and keyboarding skills are definite assets. Police, fire, and emergency medical dispatchers are required to have a high school diploma. It is becoming more common for protective services and alarm companies to ask for schooling beyond high school.

What is the hiring process for 911 operator?

The hiring process usually includes aptitude testing, a structured interview, and a criminal background check. Training consists of basic in-house in-service training designed to achieve qualification as an emergency telecommunicator, as well as training to be an emergency medical dispatcher.

Do 911 operators wear uniforms?

If the dispatcher is a civilian “LET” (law enforcement technician) they wear a uniform which consists of dark blue trousers,black belt, and a light blue shirt with blue “Los Angeles County” shoulder patches, cloth nameplate, and cloth “badge”.